Virgin's complaints record is more favourable for broadband services, with the number of complaints received below the industry average. Your bill will be automatically credit for fixed phone line and broadband issues — which applies to both new and existing customers. Please change your search using the filters above. Having wi-fi on public transport is pretty nifty, but it only actually only works at Tube stations rather than in the tunnels, which is less useful. Some of these networks feed back usage information to your provider immediately, in particular how much internet data you are using. Virgin Mobile customers get off to a good start as there are no upfront costs, and you can upsize or downsize your data and minutes each month, and if you like to do regularly upgrade to the latest device, you can trade in your old phone whilst in contract.
Virgin Mobile did not block it until 48 hours after Conor says it went missing. The year-old medicine student, who lives in London, was on holiday with friends from university and was helping out an orphanage before visiting Mozambique. But because every network now offer them, spending caps needn't be the deciding factor between Virgin Mobile and any other provider any more. So a high rate of Ofcom complaints means the network is poor at dealing with issues. Virgin Media officially came into existence in February as a result of a corporate rebranding exercise and mergers of several subsidiary companies including NTL Inc. Your trusty guide to mobile. Change your cookie settings Cookies are small text files that are saved on your computer when you visit some websites.
Conclusion Virgin Mobile has strong 4G coverage and some near-unique extras, like data rollover and free WhatsApp, Twitter and Facebook Messenger messaging. But we're a bit concerned about worrying customer service complaints data and some of their benefits are being overtaken by other providers. Useful link: All details on how Virgin's free messaging works. Could the Dartford Crossing charge be scrapped? British Gas owner Centrica loses another , energy However, if Conor had reported his phone stolen as soon as he realised that it was missing then he may not have been liable for the phone calls. Virgin users can get cashback for referring a friend, and can also trade in their old handset as cash towards a new one under the Freestyle Trade Up offer.
In exceptional cases, you may wish to put your complaint in writing and seek recourse directly with the management at the head office. In the long run, maintaining your composure is far more productive to your needs than losing your temper. It also has live chat and you can check the service by logging into your account online. Family business that rescued Thomas Cook stores to At the time of the outage, a Virgin Media spokesperson said: "We are aware of an issue affecting broadband and TV customers in some areas of Scotland.